Outsourcing: Evaluating your partners

In today’s hyper-competitive modern economy more and more companies are now embracing digital transformation and striving to enhance their IT infrastructures and networks, in order to eliminate inefficiencies and drive growth across the organisation as a whole. 

Now, we know that, in general, upgrading an IT infrastructure provides a number of measurable benefits to a business. For example, according to a report by Dell, companies who have invested in the latest cloud, mobility, big data, and security tech have since achieved, on average, 53% higher revenue rates following their upgrades. This has incentivised many companies into assessing and updating their own networks. 

However, despite the best of intentions, the fact remains that not all enterprises have the necessary skills, knowledge, and expertise to carry out their upgrade successfully in-house. Digital transformation can often be a protracted process when attempted alone, not to mention inherently complex for those attempting it. This means that these businesses will have to outsource the design and implementation of their network transformation to a third party, which means choosing a partner to perform the work on their behalf.

With this in mind, how can CTOs ensure that they are backed by a third-party who truly understands the unique needs of their business — as well as their industry — and can help them achieve their IT goals? This article will discuss how businesses can confidently and strategically assess the partners they want to outsource to, as well as how Opticore can help to make the journey smoother. Read on to learn more. 


Assessing Your Business Needs 

Before your business can attempt to reach out to prospective partners, it needs to develop an understanding of your goals, benchmarks, and current state of your operations, in a comprehensive scope of work document. This document should be as specific and detailed as possible — outlining the exact steps needed to achieve your key objectives, and the timeline that you wish to follow to meet key milestones and deadlines. 

It’s also important to objectively assess the strengths and weaknesses of your organisation, in order to identify any relevant skills gaps. From there, you’ll be able to better assess third parties to ensure they have the knowledge and expertise needed to fill these gaps. 

Finally, you’ll need to assess what your budget is for the project. How much can you afford to spend on design and implementation? And if your budget is stretched, then what aspects of your network need to be upgraded immediately, and what aspects can be deferred to a later date? 


Choosing the Right Partner 

Now that you’ve assessed your network and built an appropriate strategy, you’ll need to find the right partner to help you achieve your goals. So, what should you look out for when outsourcing and choosing a partner?

Firstly, it’s important to consider whether your partner has had any experience designing/enhancing networks in your industry. If not, then they might struggle to comprehend your unique business needs, or miss out on key details and features you need to integrate with your new IT infrastructure. Without the relevant experience, it will be difficult to understand the rationale behind these features, and your network will invariably suffer as a result. 

The next thing to determine is whether or not a potential partner is a good cultural fit for your organisation. Assess whether their working methods mirror your own. Do they hold the same values as you? In answering this, you can ensure that your day-to-day collaborations will remain outcome-focused and frictionless. 

In addition to the above, it’s important to also consider the reputations of your potential partners before selecting them: how do others regard them? Are there positive reviews or relevant testimonials that you can draw upon to judge their competency? You’ll also need to consider how flexible they are before drawing up a contract with them. Are they flexible enough to address urgent requirements as or when they occur? Where do they operate from, and will differences in time zones present a barrier to their agility? 

It’s also advisable to consider whether your potential partner is vendor-neutral. Do they have certified engineers with expertise across a spectrum of leading vendors’ technologies? This means they will prioritise the right solution for your business over any allegiance to a particular vendor.   

Lastly, you’ll need to think carefully about your vendor’s pricing models, to ensure that your project remains within budget, and can be paid for in a way that’s right for you. What’s more, by assessing pricing models, you’ll also be able to navigate unexpected costs, and realistically determine what you can afford in the long and short-term.


How Opticore Can Help You Navigate Your Digital Transformation

Opticore is committed to helping our clients optimise their networks and guiding them in their digital transformation, from strategy right through to implementation and support. Opticore will closely assess your business imperatives and collective goals; ensuring that the talent we provide you with are the most experienced specialists in their respective disciplines.

Opticore is vendor-agnostic. This means we’ll only recommend solutions that are right for your business. We’re only interested in delivering results, on budget and on time. Opticore can help you manage network services, provide you with the right engineering resources and integrate the technologies that best suit your requirements.

So, if you’d like to understand more about how our service can help you optimise your network, check out Our Solutions.