Job Vacancy: NOC Engineer

Opticore are currently looking for a dynamic, trustworthy NOC Engineer with a proven track record in Network Support. We are looking for someone with strong interpersonal skills who is passionate about networking technology and strives to exceed customer expectations.

We are looking for the following key attributes:
• Excellent interpersonal skills
• A good technical understanding of Data Networks (Min CCNA certified)
• Experience in problem investigation, issue resolution and operational management
• Support senior stakeholders in incident communications
• Working in a challenging, fast paced environment with the ability to react in structured and methodical manner to change
• 18 months experience of working within a Network Operations team
• Exposure to Zendesk or similar ticketing systems
• Exposure to Manage Engine OpManager or similar Network Monitoring Systems
• Hands-on experience with Firewalls, Routers, Switches and VPNs
• Understanding of ITIL framework (Incident Management, Change Management, Event Management)
• Flexibility to work as part of the NOC shift Rota

The role includes;
• Day to day operational management of our client networks
• Ensure any target KPI/SLA’s are achieved and supporting processes are efficient and effective
• Proactively review documentation, and assist in the creation of new artifacts where needed
• Liaise with the Senior Network Engineer ensuring any areas of remediation requiring technical advice or decision making have been shared
• Participate in an on-call Rota
• City based with occasion nationwide travel to client sites

If you think you’ve got what it takes, up for a challenge and want to join a fun and fast paced company, send your CV to recruitment@opticoreit.com